Privacy policy


South African POPIA Compliance

Mak South Africa complies with South Africa's Protection of Personal Information Act (POPIA), which governs how businesses collect, use, store, and share personal information.

Information we collect

When you place an order or contact us, we collect:

  • Identity information — your name and surname
  • Contact details — email address, phone number (if provided), delivery address
  • Payment information — processed securely by Payfast; we never store your card details
  • Order history — what you've ordered and when
  • Website data — cookies, IP address, browser type, pages visited (for analytics and site functionality)

Why we collect it

We use your personal information to:

  • Process and fulfill your orders
  • Communicate with you about your order (confirmations, tracking, delivery updates)
  • Respond to your customer service enquiries
  • Send marketing emails (only if you opt in)
  • Improve our website and services
  • Comply with legal and tax obligations

How we protect it

  • Our website uses SSL encryption for all data transmission
  • Payment information is processed by Payfast, a PCI-compliant payment provider — we never see or store your card details
  • We use Shopify's secure servers to store order and customer data
  • We limit access to your personal information to essential team members only

Who we share it with

We only share your information with:

  • Payfast — for payment processing
  • Aramex — for order delivery (name, address, contact number)
  • Email marketing providers (e.g., Shopify Email) — only if you've opted in
  • Google Analytics — for anonymized website usage data
  • Legal authorities — if required by South African law

We do not sell your information to third parties. Ever.

Your POPIA rights

Under POPIA, you have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Delete your information (subject to legal record-keeping obligations)
  • Object to processing of your information for marketing purposes
  • Withdraw consent at any time
  • Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, email us at support@maksouthafrica.co.za and we'll respond within 30 days.

Marketing communications

We'll only send you marketing emails if you've opted in during checkout or through our newsletter signup.

You can unsubscribe at any time using the link at the bottom of every email, or by emailing us at support@maksouthafrica.co.za.

Cookies

We use cookies to:

  • Remember your shopping cart
  • Analyze website traffic (via Google Analytics)
  • Personalize your shopping experience

You can disable cookies in your browser settings, but some website features may not work properly without them.

How long we keep your information

  • Order records — 5 years (as required by SARS for tax purposes)
  • Customer accounts — until you request deletion, or 2 years of inactivity
  • Marketing subscriptions — until you unsubscribe
  • Website analytics — 26 months (Google Analytics default)

Changes to this policy

We may update this Privacy Policy from time to time. The most current version is always available on this page.

Contact us

If you have any questions about your privacy or how we handle your information:

Email: support@maksouthafrica.co.za Address: 816 Kelly Avenue, Bromhof, Randburg, South Africa, 2188.

To lodge a complaint directly with the Information Regulator of South Africa: Website: https://inforegulator.org.za Email: complaints.IR@justice.gov.za